HELLO, I’M MOHNISH
I connect people, products
and the possibilities between them.
Come along? I’m a product and experience leader with a business designer’s lens and a builder’s curiosity.
From places to stay to the things we buy, I work at the intersection of customer needs, business ambition and technology. Making the complicated feel a little more human.
The story so farLandmark Group
IBM
StayVista
Avnet / Farnell
Pavers England
Reliance
A FEW PLACES. MANY PERSPECTIVES.
From building businesses to rethinking experiences.
Follow the thread that connects it all.
Mumbai
Jun 2013 — Sep 2013
Kotak Life · Experience & Service Strategy Intern
An internship in experience and service strategy at Kotak Mahindra Old Mutual Life Insurance. An early chapter in understanding how organisations serve people.
Mumbai
Jun 2014 — Aug 2014
The Glitch · Junior Manager, Product & Experience
An early product and experience role at The Glitch, bringing another perspective to a growing interest in digital experiences.
Mumbai
Jul 2014 — Aug 2015
Reliance · Digital Transformation Consultant
Digital transformation was the starting point: connecting analytics, Agile ways of working and digital capability with everyday business needs.
Explore this chapterMumbai
Sep 2015 — Nov 2018
StayVista · VP, Product & Service Experience Strategy
Research helped shape the shift from budget hotel aggregation to luxury vacation rentals. Group bookings, service experience and a growing design practice made the opportunity tangible.
Explore this chapterMumbai
Nov 2018 — Jun 2019
Pavers England · Digital Business Strategy, India Lead
Building a digital operations team meant joining the dots between online sales, fulfilment and returns. Better picking, packing and a doorstep refund concept brought the whole service into view.
Explore this chapterMilan
2019 — 2020 · Master’s Sep 2020
Domus Academy · Master’s in Business Design
A Master’s in Business Design at Domus Academy / NABA, completed summa cum laude. A chapter devoted to the space where design, business and human behaviour meet.
Milan
Jul 2020 — Oct 2020
strategique™ · Business Design & Portfolio Management Lead
Business design and portfolio management in Milan: a professional chapter connecting design thinking with business direction.
Explore this chapterMumbai
Oct 2020 — Aug 2022
IBM · Senior Product & Business Design Manager
Banking blueprints, green energy and connected mobility. Framing the right problem and aligning teams became as important as the interface itself.
Explore this chapterMumbai
Aug 2022 — Mar 2023
Avnet / Farnell · Senior Product & Business Design Manager
From bills of materials to enterprise purchasing and the Raspberry Pi experience: translating technical complexity into useful, connected product experiences.
Explore this chapterDubai
Mar 2023 — Present
Landmark Group · Associate General Manager, Product & Experience
Product and experience leadership across retail brands, loyalty and clienteling. Today that work also explores enterprise AI, agent-driven development and new ways for teams to create.
Explore this chapterDubai & beyond
Alongside my professional practice
Still exploring · Independent explorations
Independent explorations in AI, financial wellbeing and playful digital experiences. QUB and Doodlebloom are places to ask new questions, make things and keep learning.
Explore my workRetail, travel, money and a little imagination.
The decisions, systems and people behind the work.
01Retail · Loyalty · AI enablementLandmark Group / 2023–Present
Connecting loyalty, digital journeys and assisted retail service across a multi-brand business.
02Travel · Product · MarketingStayVista / Vista Rooms / 2015–2018
Leading marketing and product as Vista Rooms evolved toward luxury vacation rentals.
03Service design · Strategy · EnterpriseIBM / Global Business Services / 2020–2022
Across banking, energy, mobility and retail, I helped teams connect the customer’s experience with the business and operational systems needed to support it.
04B2B commerce · Product · IntegrationAvnet / Farnell / 2022–2023
Turning electronics manufacturers’ component-planning needs into clearer purchasing tools, connected enterprise workflows and a community commerce experience.
05Retail operations · Service designPavers England / 2018–2019
Connecting digital operations, fulfilment and returns so that the online shopping experience extends beyond the moment of purchase.
06Transformation · Analytics · CapabilityReliance Group / 2014–2015
An early chapter connecting analytics, Agile working practices and digital capability with business performance.
07Fintech · Product conceptQUB / Recent
An interactive product concept exploring delegated spending, with cards you can hand to software agents.
08Storefront · Creative directionDoodlebloom / 2026
A published Shopify storefront and visual system for a children’s creative-product brand.
09Business design · Portfolio managementStratégique / 2020
A Milan chapter in business design and portfolio management, connecting an opportunity-level perspective with the choices that shape a wider portfolio.
Listen for what matters. Understand the needs, frustrations and context behind the request.
Connect the customer journey to the business, the team and the systems that make it possible.
Turn the thinking into something people can use, question and improve. Keep learning from what happens next.
THE CONTEXT COUNTER
A little service-design experiment. Change the situation and see how the experience should respond. A new concept, built for this portfolio.
What brings them here today?
A first-time parent is choosing unfamiliar essentials. The service should reduce uncertainty before it recommends a product.
A named advisor picks up the questions already shared, explains the choices and leaves room to think.
Consent-based notes, a clear handover and relevant product knowledge connect the online and in-store conversation.
Design principle: confidence before conversion.
Illustrative service model. No customer data is collected or stored. This is an independent exploration, not a deployed client system.
NICE TO MEET YOU, PROPERLY.
My path has taken me from Mumbai to Milan to Dubai, and from business transformation to product, experience and AI.
I’m interested in the space between disciplines. Where a customer conversation changes a business decision. Where a sketch becomes a working product. Where a better question opens a different door.
Today, I’m Associate General Manager, Product & Experience at Landmark Group. Alongside that work, I explore ideas through independent products and creative projects.
The résumé, if you’re curiousAN IDEA. A CHALLENGE. A SIMPLE HELLO.
Good things tend to begin with a conversation.
I’d love to hear what you have in mind.